Are you an experienced Customer Service leader who is passionate about delivering an exceptional customer experience and developing high-performing teams?

‍

We are looking for a Customer Service Manager to lead and develop the Customer Services function across EMEA. This is a senior leadership role with responsibility for shaping the customer journey, improving processes and ensuring customers receive a consistently professional, proactive and high-quality service.

‍

You’ll act as the internal voice of the customer, working closely with Sales, Operations, Engineering, Quality and Finance to remove barriers, resolve issues and support business growth.

‍

Who are we?

‍

We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.

‍

Key Responsibilities

‍

• Lead, coach and develop a high-performing Customer Services team.
• Create a culture of accountability, engagement and continuous development.
• Own the end-to-end customer journey, from quotation through to order fulfilment and aftercare.
• Ensure customers receive clear, proactive and professional communication throughout their journey.
• Take ownership of customer escalations and work quickly to resolve issues and restore confidence.
• Develop and monitor customer-focused and operational KPIs.
• Use data, root cause analysis and Pareto analysis to identify recurring issues and opportunities for improvement.
• Drive process improvements to increase efficiency, quality and customer satisfaction.
• Work collaboratively with Sales, Operations, Engineering, Quality and Finance to support business growth and delivery performance.
• Support the successful onboarding of new customers and help develop long-term customer relationships.
• Identify changes in customer engagement or behaviour that could indicate a risk to customer retention.
• Develop strong market and customer knowledge to support better commercial decision-making.
• Support contract reviews and recommend appropriate payment terms alongside Sales and Finance.
• Ensure relevant company policies, procedures and compliance requirements are followed.
• Take a positive and productive approach to change and support wider business projects where required.

‍

Ideal Candidate

‍

• Previous experience managing and developing a Customer Service or Customer Experience team.
• Strong people management and coaching skills.
• Experience managing customer escalations and complex customer issues.
• A track record of improving processes and service performance.
• Strong commercial awareness and an understanding of the impact Customer Service has on retention and growth.
• Excellent communication and stakeholder management skills.
• The confidence to challenge existing processes and influence teams across a wider business.
• A data-driven approach, with experience using KPIs to measure and improve performance.
• Experience working within a B2B, manufacturing, engineering or similarly complex environment would be advantageous.
• A proactive, solutions-focused approach with the ability to balance customer needs with commercial considerations.

‍

Ready to take the next step in your customer service career? Apply today to find out more about this exciting opportunity!

‍

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

Are you an organised and customer-focused individual looking for a new opportunity within a busy Customer Service team?

We are currently looking for a Customer Service Representative to join a friendly and supportive team on a temporary basis, with the potential for the role to become permanent for the right person.

This is a varied role where you’ll support customers with enquiries, quotations and orders, while working closely with internal teams to ensure customers receive a high standard of service.

‍

Who are we?

‍

We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.

‍

Key Responsibilities

‍

• Respond to customer enquiries by phone and email, providing accurate and professional support.
• Process customer orders and quotations, ensuring information is entered accurately onto internal systems.
• Liaise with internal departments to resolve customer queries and provide updates on delivery times and methods.
• Provide customers with shipping and export documentation, including proof of delivery and tracking information.
• Manage multiple inboxes and prioritise enquiries effectively.
• Use customer and order data to support enquiries relating to open orders and delivery dates.
• Assist with following up open quotations to help progress opportunities through to order.
• Maintain accurate customer and product information on internal systems.
• Assist with basic administration relating to customer returns.
• Work as part of the wider Customer Service team to maintain a consistently high standard of customer service.
• Identify opportunities to improve processes and make the team more efficient.
• Support additional projects and duties as required.

‍

Ideal Candidate

‍

• Previous experience in a Customer Service, Administration or similar customer-facing role.
• Excellent verbal and written communication skills.
• A professional and confident telephone manner.
• Good attention to detail and accuracy.
• Strong organisational skills and the ability to multitask.
• Good IT skills, particularly Microsoft Office.
• The ability to work effectively as part of a team.
• A proactive and positive approach to solving customer queries.
• The ability to learn new systems and processes quickly.

‍

Ready to take the next step in your customer service career? Apply today to find out more about this exciting opportunity!

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

Are you an experienced HR professional looking for a varied role where you can take ownership of a broad range of HR activities?

We are currently recruiting for an HR Coordinator to join a busy and established organisation. This is a hands-on role covering day-to-day HR administration, employee support, recruitment, payroll, training, benefits and wider people initiatives.

‍

Who are we?

‍

We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.

‍

Key Responsibilities

‍

• Managing the HR inbox and responding to employee and manager queries.
• Providing HR administration and maintaining accurate employee records.
• Supporting managers with HR policies, procedures and employee-related queries.
• Assisting with the end-to-end recruitment process and liaising with recruitment agencies.
• Managing starters, leavers and internal employee changes, including associated payroll updates.
• Monitoring sickness absence and supporting return-to-work processes.
• Supporting maternity, paternity and other family leave administration.
• Coordinating Occupational Health appointments and management referrals.
• Supporting employee inductions and probationary processes.
• Preparing payroll information and providing payroll cover when required.
• Administering employee benefits, workwear and long-service rewards.
• Coordinating internal and external training.
• Supporting employee engagement and wellbeing initiatives.
• Assisting with the review and updating of HR policies and procedures.
• Maintaining and developing the HR system, acting as an expert user.
• Providing HR data and KPI information when required.
• Supporting internal and external audits.
• Taking minutes and providing administrative support at meetings.
• Contributing to HR projects and wider business initiatives.

‍

Ideal Candidate

‍

• CIPD Level 3 or equivalent practical HR experience.
• Previous experience in a busy HR administration role.
• Strong knowledge of HR processes, policies and procedures.
• Good working knowledge of Microsoft Outlook, Word and Excel.
• Excellent communication and interpersonal skills.
• Strong organisation and attention to detail.
• The ability to prioritise a varied workload and work to deadlines.
• A proactive approach to problem-solving and continuous improvement.
• Experience supporting managers and employees with HR queries.
• Experience within a manufacturing, engineering, construction or similarly operational environment would be advantageous.

‍

Ready to take the next step in your HR career? Apply today to find out more about this exciting opportunity!

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

Are you looking to build your career within HR or take the next step in your HR administration experience?

We are currently recruiting for an HR Assistant to join an established and busy HR function. This is a varied role providing day-to-day administrative support across a range of HR activities, making it a great opportunity for someone looking to develop their experience within a supportive environment.

‍

Who are we?

‍

We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.

‍

Key Responsibilities

‍

• Managing and responding to general HR queries via email and telephone.
• Providing day-to-day HR administration and maintaining accurate employee records.
• Supporting the onboarding process for new employees.
• Processing starters, leavers and internal employee changes.
• Assisting with recruitment administration, including arranging interviews and liaising with candidates.
• Supporting absence and sickness administration.
• Assisting with maternity, paternity and family leave administration.
• Preparing information and documentation for payroll.
• Maintaining employee files and HR systems.
• Supporting the administration of employee training and development.
• Assisting with employee benefits and other HR-related processes.
• Providing administrative support with HR policies and procedures.
• Supporting employee engagement and wellbeing initiatives.
• Assisting with HR projects and providing general support to the HR team.
• Producing HR information and reports when required.
• Taking notes at meetings and providing general administrative support.

‍

Ideal Candidate

‍

• Previous experience within an HR, People or administration environment.
• Good understanding of general HR administration.
• Excellent organisation and attention to detail.
• Strong written and verbal communication skills.
• Good IT skills, particularly Microsoft Outlook, Word and Excel.
• The ability to manage multiple tasks and prioritise effectively.
• A professional, approachable and confidential manner.
• A proactive attitude and willingness to learn.

‍

Ready to take the next step in your HR career? Apply today to find out more about this exciting opportunity!

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.