Latest News

In order to deliver this, you need to hire the best customer service reps. Here’s a step-by-step guide to hire individuals who will deliver the best service and keep your customers happy.

Skills

Consider the desired skills your ideal candidate will need to fulfill the role. This could include experience offering different customer support via phone, email, social media. Furthermore, the level of industry knowledge required and what basic tech skills would be needed.

Personality

Alongside the above, it is important to have an idea of the personality traits that would not only fit the role but also the team and company culture. Dedicated, hard-working, patient and empathetic are some of the few traits that are mainly desired in customer service agents.

Experience

Identify how the individuals have shown skills and experience required for the role within their CV. This can include being a team player, alongside their writing skills. It is important to highlight relevant experience which can be discussed further within the interview.

Interview

Whilst you conduct the interview, consider the following questions which can assist identifying a talented customer rep that would fit with your company:

– Are they passionate?
– Do they have a wide variety of interests and hobbies?
– Do they enjoy helping people?
– Do they really, really want to work for your company?
– Will they onboard quickly?
– Are they a good cultural fit?
– Will they get along with you and the rest of the team?

If you are looking to recruit customer service representatives for your company, get in touch with the Busy Bee team today on 01353 880 253.