We are working with well-established yet growing company who are bringing their IT Support function in-house and they are looking for an enthusiastic IT Support Technician to join the team!

In this varied role you’ll provide day-today IT Support to staff, manage user accounts, troubleshoot Microsoft 365 and other business applications whilst assisting with projects.

We are seeking candidates with 2-4 years’ experience within a SME environment, a strong knowledge of Windows and Microsoft 365 and excellent problem-solving skills. If this sounds like you please read on!

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Who are we?

We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.

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Job Duties:

• Provide first line IT support to all staff

• Manage user accounts, permissions, and access rights

• Install, configure, and maintain desktop/laptop hardware and software

• Troubleshoot Microsoft 365, email, and business applications

• Maintain IT asset register and equipment inventory

• Coordinate with external support provider for escalated issues

• Support new starter onboarding from an IT perspective

• Maintain IT documentation and knowledge base

• Assist Systems Manager with projects as required

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What we are looking for:

• 2-4 years IT support experience (ideally in an SME environment)

• Strong knowledge of Windows and Microsoft 365

• Demonstrable experience with Active Directory and user management

• Good understanding of networking concepts and troubleshooting

• Excellent problem-solving skills and customer service orientation

• Ability to work independently and manage priorities effectively

• Relevant certifications (CompTIA A+, Network+, Microsoft Certifications)

• Ideally experience with SQL

• Ideally experience using ERP/MRP/CRM systems

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Benefits:

• 22 Days holiday, rising to 25 days after 1 year service + 8 bank holidays
• Annual summer and Christmas social events
• Life assurance policy 3x annual salary and access to well-being hub and virtual GP service
• Free onsite parking
• Company enrolled pension 5% discretionary company-wide annual bonus up to 10%
• Cycle to work scheme.

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If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

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