Are you an experienced Customer Service Manager looking to lead a dynamic team and make a real impact on customer experience and operational performance? Our client have a fantastic opportunity for someone ready to take ownership of service and operations, drive improvements, and deliver fantastic results.

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Who are we?

We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.

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Job Duties:

• Day to day running and overseeing of a busy team, responding to urgent enquires and supporting team members when needed

• Oversee resolution of customer queries, complaints, and account issues

• Manage and improve processes to ensure efficiency and compliance

• Working with internal teams to streamline processes

• Monitor performance metrics and report to senior leadership

• Support and develop team members to achieve targets and improve performance

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What we are looking for:

• Proven experience in customer service management

• Strong leadership and people management skills

• Confident communicator with great problem-solving abilities

• The ability to spot trends and implement improvements

• Organised, proactive, and adaptable in a fast-paced environment

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Benefits: 22 days annual leave, rising with every year employed, hybrid working, career development, supportive team environment

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So, are you ready for your next job? Hit on the apply button today.

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If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

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