We’re looking for an experienced 2nd Line Service Desk Engineer to join a friendly, professional IT team. You’ll handle technical escalations, solve tricky issues both remotely and on-site, and make sure users get fast, reliable support.

This role offers a great mix of variety, responsibility, and career growth. You’ll work with modern tech across Microsoft 365, Azure, networking, and more — all while developing your skills with ongoing training and certifications.

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Job Duties:

• Provide 2nd line IT support both remotely and on-site.

• Act as an escalation point for the 1st Line team and resolve more complex issues.

• Install, configure, and maintain IT equipment for users and client sites.

• Troubleshoot problems with Microsoft 365, Windows, Azure, networking, and hardware.

• Monitor systems, apply updates and patches, and fix issues before they cause disruption.

• Support cloud and virtualisation technologies such as Azure, AWS, and VMware.

• Work with third-party suppliers to resolve technical problems and upgrades.

• Help with system rollouts, migrations, and new site setups.

• Keep clear and accurate records, tickets, and documentation.

• Create and update Knowledge Base articles for the support team.

• Provide guidance and support to 1st Line colleagues.

• Manage your workload effectively and deliver great customer service at all times.

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What we are looking for:

Experience in a 2nd Line Support or similar IT role (MSP experience a plus).

• Good knowledge of Microsoft 365, Windows, and Active Directory.

• Experience with cloud platforms (Azure, AWS) and virtualisation (VMware, Hyper-V).

• Basic networking skills (DNS, DHCP, VPNs, Wi-Fi, firewalls).

• Confident supporting hardware, printers, and mobile devices.

• Strong troubleshooting and customer service skills.

• Well organised, calm under pressure, and a good communicator.

• Willing to travel when needed – full UK driving licence required.

• Microsoft certifications are desirable but not essential.

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Benefits:

• 25 days holiday + 8 bank holidays
• Perkbox
• Employee wellbeing
• 24/7 access to GP services online
• Personal development
• Employee referral scheme
• Free access top Udemy for business for qualifications
• Cycle to work scheme
• Electric car scheme after 2 years
• 24/7 access to GP services online
• Night or day
• Employee referral scheme.

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So, are you ready for your next job? Hit on the apply button today.

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If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

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