Get in Touch | Head Office: 01353 880253 | Cambridge Hub: 01223 628740
Head Office: 01353 880253
Cambridge Hub: 01223 628740
Hannah joined our team in 2021 straight from college, Hannah quickly passed her qualification – Certificate in Recruitment Resourcing and moved into a role of Candidate Manager looking after temporary workers within our industrial sector. Hannah secured her promotion to the role of Associate Consultant after successfully managing her own clients within the commercial temporary division. Now she is a Recruitment Consultant, finding office workers their dream jobs! Hannah is a delight to be around, kind and positive in every way!
We’re seeking an experienced and hands-on Customer Service Manager to lead and develop our clients in-house support team. You’ll play a key role in ensuring that our customers receive outstanding service across email, phone, and digital platforms. You’ll be responsible for team performance, process improvements, and acting as the voice of the customer across the business.
This role is perfect for someone who is enthusiastic about customer experience, confident in managing support operations, and motivated to make a real impact within a growing company.
We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.
• Lead, train, and support the Customer Service team, overseeing continuous development through regular coaching and one-to-ones.
• Manage the CRM system ensuring accurate case logging, categorisation, and resolution tracking.
• Maintain and update standard procedures, including response templates, escalation protocols, and refund handling.
• Oversee day-to-day operations, including handling escalations, ensuring efficient workflows, and maintaining a hands-on presence.
• Monitor and report on KPIs, SLAs, and case trends to identify issues, improve processes, and inform business decisions.
• Liaise with technical teams to log and track live issues, ensuring smooth resolution and communication.
• Collaborate with other operations teams
• Experience in a customer service management role is essential
• A complete understanding of end-to-end customer service processes
• Confident, approachable, and skilled in people management and coaching
• Comfortable working with tech tools, CRM systems, and Microsoft Office
• Highly organised, detail-oriented
• Strong verbal and written communication skills
• Friendly, team-oriented, and passionate about delivering outstanding service
Benefits: 25 days annual leave, Company pension scheme, Dog-friendly office, Regular team socials and events
So, are you ready for your next job? Hit on the apply button today.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.
Are you looking for your next role in sales? Do you have strong administration experience and looking for an immediate start? Our client is looking for a Sales Administrator to join their busy team (6 month FTC) to provide support and assist customers and clients in a professional and timely manner. The right candidate will have sales administration and excellent customer service.
We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.
• Manage shared sales inboxes, responding to enquiries and incoming orders promptly
• Answer incoming telephone calls, providing support or directing queries to the appropriate team member.
• Accurately process customer orders and input them onto the system
• Schedule and allocate production jobs, updating the production plan as needed.
• Create and manage job tickets for the manufacturing process, ensuring accurate tracking and logging throughout each stage.
• Coordinate with the wider team to monitor the progress of deliveries
• Previous experience in a sales support or customer service role
• Strong administrative skills with the ability to manage multiple tasks
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Experience with Sage 200 or similar ERP systems is desirable
• Excellent communication skills, attention to detail, and time management abilities
Benefits: 26 days holiday per year plus bank holidays, health cash plan and death in service cover – 3x annual salary
So, are you ready for your next job? Hit on the apply button today.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.
Do you thrive in the buzz of event planning? Are you a people person with a knack for organisation and an eye for detail? We’re on the hunt for an Events Manager ready to take the reins and make every event unforgettable!
If you're ready to hit the ground running and make an impact, we’d love to hear from you!
We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.
• Act as the main point of contact for external organisations and internal stakeholders.
• Ensure all events comply with health & safety, licensing, food hygiene, and college policies.
• Monitor event finances, track revenue and expenses, and identify cost-saving or revenue opportunities.
• Manage planning, logistics, and smooth delivery of college and external events.
• Coordinate event timelines, production schedules, and budgets to ensure successful execution.
• Oversee event promotion across digital, social media, web, and print channels.
• Strong written and verbal communications skills.
• Previous experience using Kinetics is essential.
• Good organisational and time management skills.
• Sharp organisational skills and the ability to juggle multiple tasks.
• Confidence with tech—Microsoft Office, emails
• A positive, proactive attitude that shines in a fast-paced environment.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Business for this Temporary vacancy.
Candidates working in the hospitality industry, or people wanting a change in career wanting to secure an office-based role this is the perfect opportunity for you! What do you need to be suitable for this role? Confidence to pick up the phone and speak to people, an organised and methodical work approach, an ambitious mind wanting to progress your career.
We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.
• Make weekly phone calls to check on order progress
• Answering inbound calls on reception desk, keeping phone and mail list up to date
• Deal with customer enquiries and complaints
• Keeping the database updated in regards to shipping and quotations
• Providing general administrative assistance to the procurement department
• Raising purchase orders on MRP system
• Obtaining quotations from suppliers
• Welcoming visitors and informing relevant company personnel
• Manage reception area, dealing with incoming and outgoing post
• Ensuring meeting rooms are kept presentable
• Excellent customer service is essential for this position
• Strong attention to detail is essential
• Excellent communication , both written and verbal
• Smartly presented
• Excellent IT skills including a sound knowledge of Microsoft Office and Excel
Benefits: 27 days annual leave + bank holidays , Pension contribution scheme, Social and wellbeing company events throughout the year, Discounted gym membership, weekly sports classes, and activities, Medical contribution scheme
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.
Are you an experienced Customer Service Manager looking to lead a dynamic team and make a real impact on customer experience and operational performance? Our client have a fantastic opportunity for someone ready to take ownership of service and operations, drive improvements, and deliver fantastic results.
We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.
• Day to day running and overseeing of a busy team, responding to urgent enquires and supporting team members when needed
• Oversee resolution of customer queries, complaints, and account issues
• Manage and improve processes to ensure efficiency and compliance
• Working with internal teams to streamline processes
• Monitor performance metrics and report to senior leadership
• Support and develop team members to achieve targets and improve performance
• Proven experience in customer service management
• Strong leadership and people management skills
• Confident communicator with great problem-solving abilities
• The ability to spot trends and implement improvements
• Organised, proactive, and adaptable in a fast-paced environment
Benefits: 22 days annual leave, rising with every year employed, hybrid working, career development, supportive team environment
So, are you ready for your next job? Hit on the apply button today.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.
An exciting opportunity has arisen for an experienced Supply Planner to join a fast-paced FMCG environment. This position plays a key role in ensuring service levels are met through effective production planning, stock monitoring, and communication across the business.
We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.
• Develop and issue a daily production plan aligned with customer requirements
• Input and manage customer orders, ensuring accurate communication across teams
• Monitor stock levels and investigate any surplus or discrepancies
• Maintain accurate data within the ERP system
• Track production capacity and escalate any concerns to management
• Ensure timely completion of all planning-related tasks
• Support continuous improvement initiatives and planning projects
• Attend and contribute to planning and operational meetings
• Strong working knowledge of Microsoft Office, particularly Excel
• Confident communicator with both internal teams and external stakeholders
• Previous experience using ERP systems (Microsoft Navision preferred)
• FMCG background, or a similar fast-moving environment
• Proven experience in a similar supply chain or planning role
So, are you ready for your next job? Hit on the apply button today.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.
It’s that time of year! Graduates, College Leavers, Students, Temporary Workers – We NEED You!
We have many vacancies within our clients PHOTOGRAPHY department suitable for those who have specific experience in using photoshop editing software.
If you are looking to earn some extra money this Summer and are happy to work in a temporary seasonal role, then we want to hear from you. A taster session will be booked with start dates available from June – August. All assignments will be for 12 weeks.
Overtime Rates: Anything worked over 40 hours is paid at £14ph including Saturdays. Sundays paid at £15ph
• Undertake day to day photo editing activities
• Colour correct images and import to the in house editing software
• Ensure all editing is completed to specific deadline
• Liaise with IT department to report and issues
• Report any issues to Production Supervisor
• Ensure work space is kept clean and tidy
• Good knowledge of photoshop
• Computer efficiency
• Proficient use of windows applications
PLEASE NOTE: You MUST have good communication skills, both written and verbal in English to be compliant with health and safety. It is essential that all holiday bookings are declared at the time of application. Long holidays are not permitted during your 12 week assignment.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Business for this Temporary vacancy
Are you looking to start a new office-based career? Are you a friendly individual with previous customer service experience? Candidates with a background is hospitality, retail, office, or graduates would be suitable for this role!
Overtime Rates: Anything worked over 36.25 hours is paid at £14 per hour.
We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base.
• Answering the telephone dealing with multiple customer enquiries
• Constructing emails to customers dealing with enquires and complaints
• Being part of a relatively small team, you will need to gain all round experience to help, if necessary, in all areas of the office routine
• Updating the CRM system accordingly
• Processing of sales orders
• Processing high volume emails
• Strong IT skills
• The ability to be organised and efficiently follow through each job
• Be a conscientious team player with good all-round communication skills
• Good telephone manner
• Proven team player
• Be energetic & positive, with a ‘can do’ attitude towards customers at all time
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Business for this Temporary vacancy.
