We’re seeking an experienced and hands-on Customer Service Manager to lead and develop our clients in-house support team. You’ll play a key role in ensuring that our customers receive outstanding service across email, phone, and digital platforms. You’ll be responsible for team performance, process improvements, and acting as the voice of the customer across the business.

This role is perfect for someone who is enthusiastic about customer experience, confident in managing support operations, and motivated to make a real impact within a growing company.

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Who are we?

We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.

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Job Duties:

• Lead, train, and support the Customer Service team, overseeing continuous development through regular coaching and one-to-ones.

• Manage the CRM system ensuring accurate case logging, categorisation, and resolution tracking.

• Maintain and update standard procedures, including response templates, escalation protocols, and refund handling.

• Oversee day-to-day operations, including handling escalations, ensuring efficient workflows, and maintaining a hands-on presence.

• Monitor and report on KPIs, SLAs, and case trends to identify issues, improve processes, and inform business decisions.

• Liaise with technical teams to log and track live issues, ensuring smooth resolution and communication.

• Collaborate with other operations teams

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What we are looking for:

• Experience in a customer service management role is essential

• A complete understanding of end-to-end customer service processes

• Confident, approachable, and skilled in people management and coaching

• Comfortable working with tech tools, CRM systems, and Microsoft Office

• Highly organised, detail-oriented

• Strong verbal and written communication skills

• Friendly, team-oriented, and passionate about delivering outstanding service

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Benefits: 25 days annual leave, Company pension scheme, Dog-friendly office, Regular team socials and events

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So, are you ready for your next job? Hit on the apply button today.

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If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

Are you looking for your next role in sales? Do you have strong administration experience and looking for an immediate start? Our client is looking for a Sales Administrator to join their busy team (6 month FTC) to provide support and assist customers and clients in a professional and timely manner. The right candidate will have sales administration and excellent customer service.

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Who are we?

We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.

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Job Duties:

• Manage shared sales inboxes, responding to enquiries and incoming orders promptly

• Answer incoming telephone calls, providing support or directing queries to the appropriate team member.

• Accurately process customer orders and input them onto the system

• Schedule and allocate production jobs, updating the production plan as needed.

• Create and manage job tickets for the manufacturing process, ensuring accurate tracking and logging throughout each stage.

• Coordinate with the wider team to monitor the progress of deliveries

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What we are looking for:

• Previous experience in a sales support or customer service role

• Strong administrative skills with the ability to manage multiple tasks

• Proficiency in Microsoft Office (Outlook, Word, Excel)

• Experience with Sage 200 or similar ERP systems is desirable

• Excellent communication skills, attention to detail, and time management abilities

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Benefits: 26 days holiday per year plus bank holidays, health cash plan and death in service cover – 3x annual salary

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So, are you ready for your next job? Hit on the apply button today.

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If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

Do you thrive in the buzz of event planning? Are you a people person with a knack for organisation and an eye for detail? We’re on the hunt for an Events Manager ready to take the reins and make every event unforgettable!

If you're ready to hit the ground running and make an impact, we’d love to hear from you!

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Who are we?

We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.

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Duties:

• Act as the main point of contact for external organisations and internal stakeholders.

• Ensure all events comply with health & safety, licensing, food hygiene, and college policies.

• Monitor event finances, track revenue and expenses, and identify cost-saving or revenue opportunities.

• Manage planning, logistics, and smooth delivery of college and external events.

• Coordinate event timelines, production schedules, and budgets to ensure successful execution.

• Oversee event promotion across digital, social media, web, and print channels.

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Skills Required:

• Strong written and verbal communications skills.

• Previous experience using Kinetics is essential.

• Good organisational and time management skills.

• Sharp organisational skills and the ability to juggle multiple tasks.

• Confidence with tech—Microsoft Office, emails

• A positive, proactive attitude that shines in a fast-paced environment.

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If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Business for this Temporary vacancy.