Working within an area team you will be responsible for the initial contact with a Policy Holder who has made a new claim ensuring efficient use of time and optimising utilisation. Your role will involve making a courtesy call and dispatching a technician ensuring the highest standards of customer service are consistently delivered within agreed service level agreements for key client contracts.

Who are we?

We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales & Marketing, Admin & Customer Service, Technical & Engineering, Industrial & Manufacturing, Finance & Accountancy, Care & Education, Supply Chain & Logistics. 

What we are looking for:

• Communication
• Customer Focus
• Decision Making
• Planning & Organisation
• Specialist Knowledge
• Problem Solving
• Teamwork
• Geographical Awareness

What the job entails:

• Liaise with insurers and policy holders on a regular basis
• During peak periods assist the team with the handling of calls in order to achieve departments service level agreements
• Attend occasional client visits (internal/external)
• Provide support to the Policy Holder/Customers during initial notification of claim, giving prompt and accurate advice
• Analyse and review technicians diary in order to effectively plan and prioritise workload to achieve agreed service level agreements
• Immediately report any complaint/problems to the Claims Team Manager, in accordance with the formal complaints procedure
• Recommend ideas for development of the IT systems to the Claims Centre Manager to assist in improving effectiveness of the department
• Achieve 90% call monitoring results
• Achieve 90% effective touches report
• Achieve first visit service level agreements
• Work towards your own personal targets and continued career development
• Work towards passport to competence
• Make a courtesy call to affected person so that a technician can be allocated within stated service level parameters ensuring efficient use of time and optimising utilisation.

If you have not received a response within 3-5 working days, unfortunately, your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.