Would you describe yourself as a people’s person? Do you Have previous Customer Service experience and enjoy speaking to a variety of different people daily? Are you looking for an office-based role?

This role is suitable for candidates with previous customer service experience!

Who are we?

We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base.

Duties:

• Communicate with customers via phone and email regarding bookings slots and delivery dates.
• Resolve any customer queries and complaints, recognising when complaints need to be escalated to management
• To monitor and manage orders received via our client’s website and answer live chat queries from school contacts where applicable.
• To ensure that the processes, policies and procedures used are as specified within the company guidelines.
• Liaising with warehouse and logistics departments
• To meet team objectives and KPIs and follow new processes to continually improve.
• To process sample product requests for customers and the Account Managers.

Skills Required:

• Computer literate and technically competent using web sites, web applications, e-commerce and ERP systems (SAP).
• Strong understanding of the needs of customers and clients
• Excellent communication skills
• Strong communication skills both written and verbal
• Demonstrate high levels of attention to detail
• Display exceptional interpersonal skills, particularly when interacting with customers onthe phone 

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.