Administration & Secretarial

Sales and Customer Support Administrator

£24K-£28K

Seeking a Sales and Customer Support Administrator – Cambridge 

We are looking for candidates that come with experience of working in a Manufacturing or Scientific industry for this position, as this role will be working within a technical environment it is essential that you have worked within a technical industry previously. You will have exceptional customer service skills and hold previous experience of supporting a full sales cycle. This position is to provide an all-round administrative support and to develop strong relationships with existing clients and customers. 

Start: ASAP
Location: Cambridge, Cambridgeshire
Salary: £24,000 – £28,000 DOE
Hours: 9am – 5pm or 8am – 4pm (flexibility can be offered)
Benefits: 4 x death in service insurance, 25 days holiday + 8 bank holidays (increases over 5 years), 6% pension, Toil system for flexible working hours, discretionary bonus 

Duties: 

  • Supporting the full sales cycle process
  • Offering support to both customers and stakeholders
  • Working with internal departments to meet various deadlines
  • Developing relationships with potential and existing customers
  • Understanding a customer’s full requirements by fact finding at initial enquiry stage
  • Proactively identify opportunities for cross-selling / up-selling with existing accounts
  • Initiate contacts with new potential customers
  • Re-establish relationships with dormant customers
  • Maintenance of records to ensure correct information for internal reports
  • Attend internal and external meetings
  • Ensure that the actions agreed at meetings are completed by agreed timescales
  • Provide accurate and effective sales support to Sales and Senior Management Team
  • Identify opportunities to improve operational efficiency of the Sales team
  • Assist in updating and managing website content if required

Key Skills:               

  • Excellent IT skills, particularly Outlook, Word, Excel, PowerPoint
  • Well-organised with the ability to prioritise a complex workload
  • Excellent attention to detail and an eye for accuracy
  • Confident and eloquent communicator both written and verbal
  • Strong customer service skills particularly complaints handling
  • Experience of using CRM and MRP systems is required

If have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

Apply now

Want more information?

Please contact our specialist recruiter Rachel Housden.
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