Sales and Customer Support Administrator

Location: Cambridge
Sector: Sales & Marketing, Admin & Customer Service
Job type: Full Time, Permanent
Hours: Monday – Friday, 9:00am – 5:30pm with 1 hour lunch break
Reward: £Negotiable
Start: ASAP
Benefits: 20 days holiday plus bank holiday, Onsite Parking, Quarterly bonus up to 10% of salary, Company Pension

We are seeking a Sales and Customer Support Administrator to join an established manufacturing organisation based North of Cambridge. This role will be supporting the UK customers with processing orders, handling enquiries and providing product knowledge and advice. Training on the products will be provided but we are seeking candidates who hold strong administration skills that can also demonstrate excellent customer service.

Duties:

  • Responding to customer queries via the phone and email
  • Processing orders through the system
  • Creating and sending invoices to customers
  • Building and maintaining customer relationships
  • Liaising with Production and Dispatch to advise customers on lead times for deliveries
  • Responding to any delays of customers orders
  • Maintaining and updating customers files on the system
  • Upselling to customers
  • Providing product knowledge and advice to customers
  • General administrative duties

Skills and Experience Required:

  • Excellent communication skills both verbal and written
  • Able to build and maintain customer relationships
  • Organised
  • Team Player
  • Able to deal with any issues or customer complaints
  • Team Player
  • Excellent administrative skills

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

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