Hospitality Operations Manager

Location: Wicken
Sector: Sales & Marketing, Admin & Customer Service, Finance & Accountancy
Job type: Full Time, Permanent
Hours: Monday – Friday 9am – 5pm with some weekends (flexible and negotiable hours)
Reward: up to £40,000 per annum
Start: March 2021 (depending on lockdown rules and re-opening of the hospitality industry)
Benefits: Growth opportunities within the business, 28 days holiday excluding bank holidays, social events throughout the year and tips allowance

An opportunity to work for an award winning and rapidly expanding local organisation has become available, the role will be to oversee and support 4 successful hospitality venues. You must have previous experience within the hospitality industry and confidently be able to lead and run a team of a minimum of  50 staff. You will be working closely with the owner to create new and exciting business plans to drive sales and push the business forward. This is an excellent time to join this company as they continue to develop and grow their business.

The ideal candidate with come with a wealth of enthusiasm to work directly with the director in pushing the business forward, a strong understanding of the hospitality industry and excellent financial knowledge of budgets and costings.


  • Overseeing all operations and day to day running of all venues
  • Managing, leading and developing all staff across all sites
  • Working closely with the Management team to implement processes
  • Completing staff one to one appraisals to improve customer experience
  • Training of new employees and providing ongoing training for all staff
  • Managing costs and budgets and how to increase profitability
  • Working closely with the external accountant regarding financial aspects
  • Overseeing of the health and safety of the restaurant
  • Ensure that all staff are complying the with COSHH and Food & Hygiene standards
  • Keeping up to date with new legislations around food and health and safety standards
  • Rolling out of current legislation across multi skilled teams
  • Ensure appropriate staff levels to cover busy periods
  • Attending management meetings
  • Drive and push sales including upselling to customers
  • Being a face of the company along the side the Director
  • Become hands on in the business across all venues

Requirements and Qualifications: -

  • MUST have full UK driving licence
  • Significant work experience in the hospitality industry and in management
  • Previous experience of building and developing a team
  • Flexible to meet the business needs and requirements
  • Confident at managing budgets, profit & loss
  • Exceptional customer service skills
  • Strong leadership skills
  • Awareness and knowledge of food allergens
  • Knowledge of COSHH and Food & Hygiene standards
  • General knowledge of HR & employment law
  • Strong work ethic and hands-on approach

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

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