Customer Success Executive

Location: Cambridge
Sector: Admin & Customer Service
Job type: Full Time, Permanent
Hours: 35 hours per week Monday – Friday 10am – 6pm alternating with 1pm – 9pm
Reward: £20,000 - £22,000 + Uncapped Commission
Start: ASAP
Benefits: Generous holiday allowance, Pension scheme with up to 6% company match alongside BUPA dental and medical cover

This is an exciting opportunity to join our client, a reputable software organisation based in central Cambridge. You will be working as part of the sales and customer service team helping customers to maximise the value they get from their purchased products. You will be managing existing customer accounts with a view to ensuring that clients renew their licenses and are made aware of new products being launched.

You will be the first point of contact for all customer enquiries and therefore experience of working with key customer accounts is essential for this role. A targeted role that will see you increasing the size of the existing customer accounts whilst securing new subscriptions. You will work closely with sales, support, product and finance teams to ensure we deliver a first-class customer service for every customer

Duties will include:

  • Providing product on-boarding support
  • Customer account management
  • New product introduction
  • Providing training on a range of various software products
  • Securing renewals with existing customers
  • Subscription renewal administration
  • Holding new feature/product online demonstrations
  • Cross selling and upselling
  • Referral generation

Skills and Experience Required:

  • Outstanding interpersonal, communication and listening skills
  • Polite, friendly and confident telephone manner
  • Confident speaking with, and presenting to, clients up to Director level
  • Well organised, attentive to detail and thorough, even under pressure
  • Have a passionate interest in technology
  • Educated to A level or equivalent

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this to Permanent vacancy.

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