Customer Service Administrator - Manufacturing

Location: Cambridge
Sector: Admin & Customer Service
Job type: Full Time, Permanent
Hours: Monday – Friday 37.5 hours per week (the department must have cover from 8.30am – 5pm so the exact hours will need to be agree with the team if you were successful in the process)
Reward: £22,000 - £24,000 per annum depending on experience
Start: ASAP
Benefits: 10% performance bonus, 25 days holiday plus bank holidays, life assurance, sickness insurance and free onsite parking

Do you pride yourself in providing excellent levels of customer service to customers? Do you have experience using SAP for order processing? Do you have excellent communication skills, verbal and written? If so, please get in touch to discuss this exciting opportunity based on the Science Park in Cambridge. 


  • Processing sales orders from receipt of order, through to receipt of order and invoicing
  • Dealing with customer enquiries and intercompany enquiries relating to stock, pricing, quotations, dispatch dates and tracking
  • Managing customer returns
  • Managing the despatch schedule for 3rd party orders
  • Creating deliveries and invoices for shipments
  • Liaising and working in partnership with various departments including procurement, sales, and operations

Your background, Skills and Attributes:

  • Previous experience working within an office-based customer services role
  • Experience using SAP for sales order processing or other processes
  • Excellent verbal and written communication skills
  • Good at building relationships at all levels
  • High levels of IT literacy including MS Office – Excel, Word and Outlook
  • Experience within manufacturing is desirable as is experience of export compliance procedures

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

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