Customer Service and Complaints Advisor

Location: Ely
Sector: Admin & Customer Service
Job type: Full Time, Permanent
Hours: 37.5 hours per week Monday – Friday 9am – 5:30pm
Reward: £18,000 - £21,500 per annum
Start: ASAP
Benefits: 22 days holiday + 8 bank holidays which increases over longer period of service, free onsite gym, free lunch on the last Friday of every month, 1 x charity day off per annum

This is an excellent opportunity for candidates who have previously worked in customer service-based roles and were required to provide excellent customer service through the telephone, via email and face to face. You will be a confident communicator and it is essential that you have strong IT skills with the ability to construct a well written email / correspondence. You will on occasions be required to conduct investigations which will involve visiting the laboratory or the warehouse to test samples and collect data. You must be flexible to work both within an office and laboratory as and when required.

For the moment all the Customer Service team are working remotely. This role will also be completely remote working and therefore it is essential that you have a dedicated working space available for desktop and equipment set up. In the future the role will go back to office working and therefore you will need to be local and have your own transport to be able to get to the main office in Ely.


  • Answer incoming calls and deal with customer enquiries
  • Dealing with customer complaints and conducting investigations
  • Providing technical after sales support
  • Creation and maintenance of company procedures and the quality manual
  • Supporting internal and external site audits
  • Audit and compliance of current process controls
  • Laboratory testing and collecting testing data
  • Provide support to various departments

Skills and Experience Required:

  • Past work experience in a customer focused role
  • Excellent and professional telephone manner
  • Exceptional customer service skills
  • Strong communication skills both verbally and written
  • IT literate – Word, Excel, Outlook and CRM systems
  • Time management and organisational skills
  • Ability to multitask and prioritise workload

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

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