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Head Office: 01353 880253
Cambridge Office: 01223 628740

Admin & Customer Service

Call Handler

Location: Waterbeach
Sector: Admin & Customer Service
Job type: Full Time, Permanent
Hours: 8.55am – 17.10pm Monday – Friday (36.25 hour working week
Reward: £10.03 per hour (£18,922 per annum)
Start: ASAP

This is an office-based position working on behalf of our client based in Waterbeach. The purpose of this position is to answer a busy telephone dealing with customer enquiries and processing of sales orders. This position is suitable for candidates that may be looking for a 1st or 2nd office-based position and have some basic customer skills.  We would also consider an enthusiastic graduate or college leaver.

To be suitable for this role you may have worked in a retail customer service position, you may have reception skills or have worked in a customer focused position but be eager for a chance to work within an office environment. Full training will be provided, and the most essential skills are to be passionate about delivering the best customer service on behalf of our client.



  • Answering the telephone quickly and be able to deal with all enquiries professionally
  • Updating the CRM system accordingly
  • Processing of sales orders
  • Being organised and able to cope with high volume emails to be processed daily
  • Constructing emails to customers dealing with enquires and complaints
  • Being part of a relatively small team, you will need to gain all round experience to help, if necessary, in all areas of the office routine

Skills and Experience:

  • Fast and accurate keyboard skills
  • Ability to construct a professional reply with accurate spelling
  • The ability to be organised and efficiently follow through each job
  • Be a conscientious team player with good all-round communication skills
  • Good telephone manner
  • Proven team player
  • Be energetic & positive, with a ‘can do’ attitude towards customers at all time

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy

Apply now

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Head Office: 01353 880253
Cambridge Office: 01223 628740

Head Office

7B Regal Lane
Soham, Ely

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Cambridge Innovation Park
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CB25 9PQ
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Head Office: 
01353 880253
Cambridge Office: 
01223 628740