Sales & Customer Service

Customer Service Team Leader  


Seeking a Customer Service Team Leader – Cambridge

We are seeking a Customer Service Team Leader to support and manage a small team based in Cambridge. You MUST have experience with managing a team, dealing HR related duties as well as being hands on within the position. You will also have previous experience of being in a customer focused position.

Start: ASAP
Location: Cambridge, Cambridgeshire
Hours: Monday – Friday 8.00am – 16.30pm
Salary: £25,000
Benefits: Pension Scheme, End of Year Bonus, 29 days holiday

PLEASE NOTE: Our client is moving to Papworth in Autumn 2019 and therefore it is essential that you are comfortable in working from Cambridge initially and then from Papworth in the future. 


  • Leading and supporting a small customer service team
  • Identifying improvement opportunities and implementing them within the team
  • Dealing with the teams’ holidays and absences
  • Providing performance reviews on an annual basis, working on SMART objectives
  • Reviewing the team’s performance through KPIs
  • Handling any escalated issues in a professional manner and as promptly as possible
  • Completing administrative tasks to support and assist the team
  • Handling high volume of calls and emails on a day to day basis
  • Communicating with internal departments to ensure a smooth operation
  • Understanding the stock department so that full support can be given if required from a customer and team member
  • Ensuring the CRM system is updated regularly and managed accordingly
  • Supporting the team with any contract renewals, ensuring they are kept to company guidelines 

Skills and Experience:

  • MUST have experience with managing a team
  • MUST have previous experience within a Customer Service position
  • Have exceptional customer service skills
  • Ability to communicate effectively
  • Being able to multitask and handle several customer queries
  • The ability to manage time and projects effectively
  • Have knowledge and experience in using Microsoft Office software
  • Have extensive knowledge of the company’s products & services.
  • Working collaboratively with other key departments within the business.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Business for this Permanent vacancy.

Apply now

Want more information?

Please contact our specialist recruiter Rachel Housden.
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