Admin & Customer Service

Customer Service Supervisor

£Negotiable

Seeking a Customer Service Supervisor – Waterbeach

This is an exciting role to take a team lead of between 6 – 10 customer service administration staff, you will report into the Assistant Customer Service Manager. This is a hands-on role whereby your will be actively managing the customers alongside the staff supervision and therefore we will consider anyone who has both Customer Service and staff supervisory experience.

Start: ASAP
Location: Waterbeach, Cambridgeshire
Hours: 08:55am – 17.10pm Monday – Friday (36.25 hour working week)
Salary: £Negotiable
Benefits: 20 days 8 bank holidays, 2 x salary in life assurance, Auto Enrollment Pension, Employee Assistance Programme for financial and emotional support, discount on merchandise 

Duties:

  • Daily supervision, monitoring and training of 5 – 10 customer service team members
  • Monitor and communicate daily activities, ensuring level of service is at a maximum
  • On-boarding new starters
  • Weekly monitoring of calls and emails
  • Ensure all members of the team have received the required level of training
  • Provide regular performance feedback
  • Tackle staff issues that may arise within the team
  • Quarterly review of process and procedures
  • Lead in communicating and training team members on new/updated processes and procedures
  • Investigate and solve escalated complaints with a customer centric approach
  • Assist with handling phone calls, emails and office workload during busy periods when required
  • Collate and report customer contact centre figures, suggesting opportunities for improvement
  • Working to schedule timetable for telephone coverage roles on a day to day basis, including lunch cover
  • Monitor sickness and communicate absences to relevant team members
  • Holding regular team meetings and ensuring effective communication between all team members

Skills and Experience Required:

  • Experience in Customer Service alongside supervision of staff members
  • Communication skills including excellent telephone manner, and good writing skills
  • Organisational skills and fast accurate keyboard skills
  • Proven team player
  • Multi-skilled

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

Apply now

Want more information?

Please contact our specialist recruiter Rachel Housden.
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