Assistant Accommodation Manager

£Negotiableper Annum

Seeking Assistant Accommodation Manager – Glasgow

We are looking for an Assistant Manager to join our client’s team to be responsible for the operational activities across two property sites. This is a large scheme and consists of over 1000 bedrooms. You will be responsible for delivering the best possible customer experience for customers and to increase their satisfaction.

Start: ASAP
Location: Glasgow, Scotland
Salary: £Negotiable – this is dependent on experience is totally open at present
Hours: 8 – 6pm Monday – Friday, 8am – 5pm on Rotational Saturdays – you will work one Saturday in 4 and when working a Saturday you will be provided with a day off in leui

You will organise and oversee the effective delivery of customer service through the front of house reception, ensuring the highest level of customer service is provided. You will strive to meet and exceed customer expectations. This appointment requires a hands on approach to work alongside and manage a small in-house team together with sub-contractors to maintain the smooth running of this impressive student accommodation development.


  • Assist the Manager in the day to day management and maintenance of the buildings including en-suite study-bedrooms
  • Ensure maximum occupancy of the residence and implement effective and efficient management policies, practices and procedures to ensure the residents receive a high quality service
  • Ensure that all performance targets and improvement plans for the site are achieved with a focus on continuous improvement & value for money
  • Ensure the building is managed and maintained in accordance with policies and procedures
  • Assist in producing all reports relevant for the management of the site to include lettings, rent collection, maintenance and incident reporting
  • Provide assistance out of hours as required
  • Undertake accompanied property viewings
  • Contribute to achieving all monthly lettings targets to ensure the site is 100% let year on year
  • Liaise with Head Office with regard to the issue and return of tenancy agreements
  • Collect rents and chase arrears in accordance with company policy & procedures
  • Assist in planning the availability and viewing of all rooms to let
  • Maximize non-core income e.g. promoting extensions, summer schools, and vending
  • Manage all student complaints in a professional and confidential manner
  • Have regard for Student Welfare and liaise with the appropriate welfare professionals as required
  • Maintain a focus on delivering services within agreed budgetary & resource parameters
  • Host periodic student events to enhance student satisfaction

Skills and Experience:

  • Smartly presented with first class customer service skills
  • Excellent written and verbal communication skills
  • A proven commercial experience of working within the student/university halls accommodation or hotel sector
  • You should be passionate about ensuring our residents receive only the highest quality service and have the communication skills to encourage this in others
  • You will be innovative in your approach and be able to implement initiatives to improve performance and ensure excellent customer service
  • To be dynamic and 100% customer service & service delivery focused
  • Experience in a sales environment and the ability to negotiate sales face to face, via phone or via email
  • To be self-motivated, well organised and excel under pressure
  • Experience in building relationships and meeting KPI’s
  • Experience of supervising/supporting other team members

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this to Permanent vacancy.

Apply now

Want more information?

Please contact our specialist recruiter Mark Bridge.
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